Refunds and Exchanges

Return or exchange an item

For any queries please email -  info@denloungewear.com 

In addition to our standard returns policy, any items ordered between Friday 25th October 2024 and Wednesday 25th December 2024 can be returned up until, and including Sunday 5th January 2025 for a full refund back to your original payment method.

If you are not 100% satisfied with the item(s) you have ordered then we will be more than happy to give you a full refund or exchange it with another item of your choice, provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels. Customers are responsible for postage costs on returns and exchanges. 

Please be sure to include your name and order ref. when returning goods with a note stating the reason for return and whether you would like an exchange/refund etc. 

The company will not be liable for returns if the garment is stained or marked.   

Avoid wearing aftershave and/or deodorant that could leave a permanent scent or mark on the clothing.

For hygiene purposes please ensure underwear is worn when trying on DEN union suits. 

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

We take no responsibility for goods before they reach us and the refund does not cover the delivery costs. 

Returns are the responsibility of the customer as we don’t offer a free return or collection service at this time. We cannot accept responsibility for items that are damaged or lost in transit.

For that reason we recommend using a standard tracked insured service.

The address to which you should return goods is:

DEN LOUNGEWEAR, 90 Eldred Avenue, Brighton, BN15EH

 

Faulty or wrong item

For faulty items please do not send the item back to us until you have emailed our team at info@denloungewear.com stating your order number, daytime contact number, your name and address and your reason for the return. In the case of damaged goods be sure to explain the damage. Finally, let us know if you require a refund or a replacement. We will contact you to advise on how we can best deal with the return. 

Distance selling regulations

The United Kingdom's Distance Selling Regulations state that you have the right to cancel your order for any item purchased from www.denloungewear.com for a full refund. In the event of a cancellation, you must inform us by email and be sure to quote your order number. This must be done within 7 working days of delivery of your item(s). E-mail is acceptable and should be sent to our customer care department (the email address can be found on the contact us page), or by post to the address above.

On acceptance of the cancellation, the goods must be returned in their original condition within 14 days to the address above. When sending goods back to us it is recommended to use a delivery service that offers insurance. We take no responsibility for goods before they reach us.